Exchange Policy

We understand that sometimes a product may not meet your expectations. Wolkery provides a clear and fair Exchange Policy to ensure your satisfaction.

Exchange Eligibility

• Exchanges are accepted within 7 days from the date of delivery.
• Products must be unused, unwashed, undamaged, and in their original packaging.
• Products must retain all tags, labels, and accessories to qualify for an exchange.
• Exchanges are subject to product availability.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Customized or personalized items
• Items marked as final sale
• Intimate or hygiene-related products
• Products that have been used, washed, damaged, or altered

Exchange Process

• Contact Wolkery within 7 days of delivery to request an exchange.
• Our team will review your request and provide the exchange instructions.
• Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your exchange.
• If approved, the replacement product will be dispatched, subject to availability.

Exchange Shipping

• Exchange shipping costs are borne by the customer unless the exchange is due to a defective product, wrong item, or an error on our part.
• For defective, damaged, or incorrectly delivered products, Wolkery will cover the shipping cost for the exchange.

Product Availability

If the requested replacement product is unavailable, Wolkery may offer an alternative product of similar value or another suitable solution.

Important Note

Products must be returned in their original condition and packaging. Any product that does not meet the exchange eligibility requirements may be rejected.