Refund policy

We understand that sometimes a product may not meet your expectations. Wolkery provides a clear and fair return and refund policy to ensure your satisfaction.

Return Eligibility:

• Returns are accepted within 7 days from the date of delivery.

• Products must be unused, unwashed, undamaged, and in their original packaging.

• Products must retain all tags, labels, and accessories to qualify for a return.

Non-Returnable Items:

• Customized or personalized items

• Items marked as final sale

• Intimate or hygiene-related products

Refund Process:

• Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed and credited to your original payment method.

• Refund processing may take 5–7 business days, depending on the payment provider.

Return Shipping:

• Return shipping costs are borne by the customer unless the return is due to a defective product, wrong item, or error on our part.

• For defective or damaged products, Wolkery will cover the shipping cost for the return.

Partial Refunds:

• In certain cases, partial refunds may be granted for products that are not in their original condition, damaged, or missing parts not due to our error.